Privacy Policy

This “Privacy Policy” includes the rules that govern the collection and processing of personal data by MEDIFONSA SA and guarantees that these data collection and processing tasks will comply, at all times, with the provisions of the Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on personal data protection.

In our Privacy Policy

1) We respect your privacy and your choices.

2) The privacy and security of your data are incorporated into our policy.

3) We send marketing communications unless requested to be canceled.

4) We never offer or release your data, without your express consent.

5) We assume a commitment to transparency regarding the use of your data.

6) We do not use your information without informing you or having requested your consent.

7) We respect your rights as established in the regulations and in accordance with our own legal and operational responsibilities.

For more information about our privacy practices, below, we will establish what types of personal information we may collect or maintain about you, how we may use them, with whom we may share them, how we protect them, and how you can exercise your rights with respect to such data. .

When you share your personal information with us or when we collect personal information about you, we use it in accordance with this Privacy Policy (hereinafter, the “Policy”). If you have any questions or concerns about your personal data, contact us at Av. República de Nicaragua nº 42 in Las Palmas de G.C..

1. Who we are?

MEDIFONSA SA, with address at Av. República de Nicaragua No. 42 in Las Palmas de G.C. with TIN A35009992 is responsible for the personal data that you share with us. Therefore, MEDIFONSA SA is responsible for data processing for the purposes of the applicable regulations on data protection.

2. Personal Data

Personal Data is understood as any information or data that can identify you directly (for example, your name or surnames) or indirectly (for example, your national identity document or passport ID). The Personal Data includes information such as email / personal postal addresses / mobile phone, user names, profile images, personal preferences, user generated content, among others. This Policy covers all personal data collected and used by MEDIFONSA SA

3. Collection of personal data and purpose of the treatment

Remember that before you start using any of our services or functionalities, you should read this Policy. Failure to provide certain information indicated as mandatory, may mean that it is not possible to manage your registration as a user or the use of certain features or services available.

What data of yours can we collect?

We can collect or receive your data through our websites, forms, applications, devices, among others. In some cases, you provide us with your Personal Data directly (for example, when you contact us), in other cases we collect them (for example, using cookies to understand how you use our websites) or, at other times, indirectly when we receive your data from other third parties, including other entities associated with MEDIFONSA SA.

What is the legal basis for the Treatment of your Personal Data?

Your consent
Our legitimate interest, which can be:
- Allow the operation of our website / applications through technical and functional cookies: keep our tools (websites / applications / devices) safe and secure and guarantee that they work correctly and improve continuously.
- Offer our customer service
In case a contract is formalized: perform the services you request;
Compliance with legal obligations that involve the processing of personal data.

4. Profiles

When we send or show personalized communications or content, we can use some techniques described as “profiling” (that is, any form of automated processing of personal data that consists of using that data to evaluate certain personal aspects of a natural person, in particular to analyze or predict aspects related to personal preferences, interests, location, or operations that have been made with MEDIFONSA SA). This means that we can collect personal data about you to carry out this profiling. We centralize this information and analyze it to evaluate and predict your preferences and / or personal interests. Based on our analysis, we send or show communications and / or contents adapted to your interests / needs.

We inform you that you have the right to object to your personal data being processed based on profiling in certain circumstances. For this purpose, consult the “rights of the interested party and exercise” section.

5. Who can access to your personal data?

5.1. We can share your personal data within the group of companies associated with MEDIFONSA SA.

Your data can not be transferred to third parties unless there is a legal basis of legitimate interest.

5.2. Your personal data can also be processed on our behalf by our trusted third-party providers.

We sign contracts with trusted third parties to perform a variety of services on our behalf. We only provide them with the information they need to perform the service, and we require them not to use your personal data for any other purpose. We always do our best to ensure that all third parties with whom we work maintain the security of the personal data we provide them.

6. How long do we keep your personal data?

We only keep your Personal Data for as long as we need them for the purpose or purpose for which they were collected with your express consent, in order to satisfy your needs or to comply with our legal obligations.

To determine the data retention period of your Personal Data, we use the following criteria:

Personal Data obtained when contacting us for a consultation or claim: during the time necessary to attend your inquiry;
Personal Data obtained when giving their consent for the sending of communications or for being necessary in accordance with the regulations: until the end of the purpose for which they were required.
When we no longer need to use your personal data, it will be removed from our systems and records or anonymized so that we can no longer identify them.

7. Are your personal data safely kept?

We are committed to protecting your Personal Data and taking all reasonable precautions to do so. We demand contractually that trusted third parties who handle your Personal Data do the same.

We always do our best to protect your Personal Data and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access.

8. Rights of the interested and Exercise

MEDIFONSA SA respects your right to privacy: it is important that you have control over your personal data. In this regard we inform you that you have the following rights:

Information right	You have the right to obtain clear, transparent, and easy-to-understand information about how we use your personal information and about your rights. We provide you with this information in this Policy.
Access right	You have the right to access the personal data we have about you (with certain limits). We may charge a reasonable amount, prior notice, to cover the administrative costs incurred in providing the information. Obviously unfounded, excessive or repetitive requests may not be addressed. To exercise this right, you can contact us through the means indicated in “Contact”.
Rectification right	You have the right to have your personal information rectified when it is inaccurate or has ceased to be valid or to have it completed when it is incomplete. To exercise this right, you can contact us through the means indicated in “Contact”.
Suppress/forget right	In certain cases, you have the right to have your personal data deleted or deleted. It should be noted that it is not an absolute right, since we may have legal or legitimate reasons to keep them. If you want us to delete your personal data, you can contact us through the means indicated in “Contact”.
Right to oppose direct marketing, including profiling	You can unsubscribe from our direct marketing communications at any time. You can unsubscribe by clicking on the “Unsubscribe” link in any email communication that we send you. Otherwise, contact us by any of the means indicated in “Contact”. To oppose the creation of profiles, you can contact us through the means indicated in “Contact”.
Right to withdraw consent at any time when data processing is based on consent	You can withdraw your consent to the processing of your personal data when the treatment is based on your consent. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. To find out about the cases in which the treatment is based on consent, we refer you to the section “What data do we collect?”, “What is the legal basis for handling your Personal Data?”. If you wish to withdraw your consent, you can contact us by any of the means indicated in “Contact”.
Right of opposition to treatment based on the satisfaction of legitimate interests	You may object at any time to our processing of your data when the treatment is based on the satisfaction of legitimate interests. In order to inform yourself of the cases in which the treatment is based on legitimate interests, we refer you to the section “What data do we collect?” “What is the legal basis for handling your Personal Data?” If you wish to exercise this right, you can contact us by any of the means indicated in “Contact”.
Right to present a claim with a control authority	You have the right to claim privacy and data protection practices from the Spanish Data Protection Agency. Do not hesitate to contact us by any of the means indicated in “Contact” before submitting a claim to the competent authority on data protection.
Right to data portability	You have the right to transfer, copy or transfer data from our database to a different one. It is only possible to exercise this right with respect to data that you have provided, when the treatment is based on the execution of a contract or your consent and the processing is carried out by automated means. To be informed of the cases in which the treatment is based on contract or consent, we refer you to the section “What data do we collect?”, “What is the legal basis for handling your Personal Data?”. For more information, you can contact us by any of the means indicated in “Contact”.
Right to treatment limitation	You have the right to request the limitation of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we can store them but we can not continue using them or treating them. This right can only be exercised in certain circumstances defined by the General Data Protection Regulations, as follows: – that the interested party challenges the accuracy of the personal data, during the period that allows the responsible to verify the accuracy of the same; – that the treatment is unlawful and the interested party opposes the deletion of personal data and requests instead the limitation of its use; – that the person responsible no longer needs personal data for the purposes of the processing, but the interested party needs them for the formulation, exercise or defense of claims; – that the interested party has opposed the treatment under Article 21, paragraph 1 of the Regulation (Right to Oppose), while verifying whether the legitimate reasons of the person in charge prevail over those of the interested party. If you wish to exercise this right, you can contact us by any of the means indicated in “Contact”.

Contact:

If you have any questions about the way we treat and use your personal data or wish to exercise any of the rights provided, you can notify us by sending an email to lopd@medifonsa.com or by writing to the following address: Av. República de Nicaragua nº 42 in Las Palmas de GC.